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To apply for a dealership, select "Dealership" on our contact form you can submit your application. Our team will respond within 5 business days.

We currently have active dealers in all major cities in the Marmara, Aegean, Mediterranean and Black Sea regions. In Central Anatolia, Eastern and Southeastern Anatolia, we are seeking exclusive dealers in selected provinces. If you specify your city on the application form, we will share our regional capacity with you.

It varies by dealership type: multi-brand dealerships have an annual minimum turnover target of TRY 500,000. For brand-specific (Brunetta or Şahbaz) dealerships, the initial consignment stock is expected to start from TRY 250,000. Details are finalised in the dealership agreement.

Exclusive territory rights, tiered volume discounts, flexible payment terms, free technical & sales training, digital marketing support (catalogues, photo/video), facility visit programmes and service training. For details, use our dealership application form .

• Şahbaz butter churns: 5 years manufacturer warranty
• Brunetta radiators, towel warmers & bathroom panels: 10 years manufacturer warranty
• Alveon metal furniture & choppers: 2 years manufacturer warranty

Misuse, installation contrary to the assembly guide, unauthorised service intervention, natural disaster, electrical faults caused by liquid contact (for Alveon products), user-made modifications. For the full list, see our returns and warranty terms page.

We have authorised service centres in 34 provinces. For authorised service information in your city, select "Service" on our contact form or call our call centre on 0 850 222 11 22. We respond to service requests within 24 hours.

All original spare parts are supplied from our Kayseri central warehouse and delivered to customers via authorised service centres within 3–7 business days. Spare parts support for discontinued products continues for 10 years after production ends.

For standard products, we send a preliminary price quotation within 24 hours. For custom manufacturing or project-based quotations, a detailed offer is prepared within 3–5 business days. You can submit your quotation requests via our contact form with the RFQ subject or, if you have a dealer account, through the Dealer Portal .

For B2B customers: bank transfer, MT100/MT103 SWIFT (export), 30/60/90-day post-dated cheques, letter of credit (LC) — depending on amount and customer profile. For dealer/distributor customers, we offer account-based trading (after credit limit and insurance approval). For B2C Alveon customers: credit card, bank transfer, cash on delivery.

In-stock products ship within 3–7 business days. Orders requiring production take 4–6 weeks as standard; our express option can reduce this to 2 weeks. For export shipments, allow an additional container + logistics time (7–21 days).

CE, TS 6254, TSE, G mark, SASO (Saudi Arabia), Eurasian Conformity (EAC) for Russia/CIS. For the full list and PDF requests, visit our /sertifikalar page.

You can request FOB Mersin/İskenderun prices from our export team. Select "Export" on our contact form, specify your country — we will send you a market-specific quotation package (FOB, CIF, EXW) within 24 hours.

/ihracat You can apply via the "Become a Partner" section on our page. Your form, including company profile, years in business, current product portfolio and target annual turnover, will be reviewed by our export team within 5 business days and a meeting will be scheduled.

Technical datasheets, assembly guides and product documents can be downloaded from the "Technical Documents" section on product detail pages. If you cannot find a specific document, contact form to reach us.

Yes. The Brunetta series offers 24 standard RAL colours plus the full RAL Classic catalogue on request. Custom RAL colours require a minimum order of 50 units and an additional 2 weeks production time. For details, see the Brunetta brand or quotation form.

The Şahbaz butter churn series is available in 10–60 litre capacities. Designed for individual users and small businesses. For details, see the Şahbaz brand or product catalogue.

Yes — we actively provide architect/interior designer/contractor consultancy, especially for Brunetta decorative radiators. If you share project drawings or a 3D model, we offer heat load calculation, RAL colour recommendations, installation details and sample dispatch. Via our contact form, specify your project details.