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The legal framework for online sales

Distance Sales Agreement

Terms and conditions for sales conducted over the internet under the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Important Notice This text has been prepared as a sample template. It must be reviewed by the company's legal counsel before the e-commerce module goes live. It must be adapted in accordance with the Consumer Protection Law of the Republic of Türkiye and current secondary legislation.

Last Updated: 1 May 2026

1. Parties

SELLER:

  • Trade Name: Şahbaz Isı San. ve Tic. A.Ş.
  • Address: Kayseri Organized Industrial Zone, 38070 Melikgazi / Kayseri
  • Phone: 444 8 711
  • Email: info@sahbaz.com.tr
  • MERSİS No: [company MERSİS number here]

BUYER: The individual/entity whose details are specified in the order form.

2. Subject Matter

The subject of this Distance Sales Agreement is the sale and delivery by the BUYER from the SELLER's www.sahbaz.com.tr website at www.sahbaz.com.tr of the goods/services ordered electronically, possessing the characteristics specified in the agreement and on the website, and the determination of the parties' rights and obligations pursuant to the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

3. Information on Goods/Services Covered by the Agreement

The essential characteristics of the goods/services (type, quantity, brand/model, colour, number of units) are published on the SELLER's website. Listed and advertised prices on the site are sales prices. All taxes are included.

4. General Provisions

  • 4.1. The BUYER declares that they have read and are informed of the pre-contractual information on the website regarding the essential characteristics of the product, the sale price, payment method and delivery, and have provided the required confirmation electronically.
  • 4.2. The product covered by the agreement shall be delivered to the delivery address specified by the BUYER within the statutory period of 30 days at the latest.
  • 4.3. If the goods covered by the agreement are to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient refuses delivery.
  • 4.4. The SELLER is responsible for delivering the product covered by the agreement in sound and complete condition, in accordance with the characteristics specified in the order, together with any warranty documents and user manuals.
  • 4.5. The order is prepared and dispatched to the courier within the business day following payment confirmation.

5. Right of Withdrawal

The BUYER has the right to withdraw from the agreement within 14 (fourteen) days from delivery of the goods/services to themselves or to the person/entity at the address indicated, without giving any reason and without paying a penalty. For contracts relating to the performance of services, the withdrawal period starts on the day the contract is concluded. It is sufficient for the withdrawal notice to be directed to the SELLER within this period.

If use of the right of withdrawal causes the total to fall below the campaign threshold set by the SELLER, the discount benefit received under the campaign will be cancelled.

6. Products Excluded from the Right of Withdrawal

The right of withdrawal cannot be exercised for the following contracts:

  • Goods prepared in line with the consumer's requests or personal needs (e.g. custom RAL-colour order radiator)
  • Goods liable to deteriorate quickly or with an expiry date
  • Goods whose protective elements (packaging, tape, seal, wrapping, etc.) have been opened after delivery, where return is not appropriate for health and hygiene reasons
  • Goods that have been mixed with other products after delivery and cannot be separated by nature

7. Return Process Following Exercise of the Right of Withdrawal

  1. Notify us of your withdrawal request at destek@alveon.com.tr or through our call centre.
  2. Return the product to the SELLER by courier in its original packaging, together with the invoice and user manual.
  3. After the returned product reaches the SELLER and is inspected, the payment amount will be refunded to the BUYER's account within 14 days at the latest.

8. Competent Court

For the application of this agreement, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade, and Consumer Courts at the place of residence of the BUYER or SELLER, shall have jurisdiction.

This agreement has been read, accepted and confirmed by the parties in electronic form.