Last Updated: 1 May 2026
1. Data Controller
This Privacy Notice has been prepared by Şahbaz Isı San. ve Tic. A.Ş. ("Company" or "Şahbaz Group") in its capacity as data controller under the Personal Data Protection Law No. 6698 ("KVKK").
- Trade Name: Şahbaz Isı San. ve Tic. A.Ş.
- Address: Kayseri Organized Industrial Zone, 38070 Melikgazi / Kayseri
- Contact: info@sahbaz.com.tr · 444 8 711
- MERSİS No: [company MERSİS number here]
2. Personal Data Processed
The following personal data may be processed by our company when you visit our website, complete our forms, apply for dealership/business partnership, shop via e-commerce or contact us:
- Identity Information: First name, last name
- Contact Information: Phone number, email address, address
- Customer Transaction Information: Order details, invoice details, payment details
- Professional Information: Company name, role/title, sector (for B2B customers)
- Transaction Security Information: IP address, log records, cookie data
- Marketing Information: Communication preferences, shopping habits
3. Purposes of Processing Your Personal Data
Your collected personal data is processed for the following purposes:
- Provision of our products and services, management of order and quotation processes
- Evaluation of dealership, distributorship and business partnership processes
- Customer relationship management, evaluation of requests and complaints
- Management of warranty and service processes
- Fulfilment of legal obligations (tax, trade and export regulations)
- Marketing and communication activities (where explicit consent is given)
- Occupational safety, IT security and system administration
4. Transfer of Personal Data
Your personal data may be transferred to the following parties within legal limits to achieve the purposes stated above:
- Authorised public institutions and bodies (tax offices, customs, judicial authorities)
- Our authorised dealer and distributor network (for order routing)
- Logistics, courier and shipping service providers
- Independent audit, legal and financial advisory firms
- Information technology service providers (hosting, email, CRM)
- Banks and payment institutions
5. Method of Collection and Legal Basis for Personal Data
Your personal data is collected through our website, call centre, mobile applications, email correspondence, physical forms and social media channels. It is processed on the legal bases set out in Articles 5 and 6 of the KVKK — establishment of a contract, fulfilment of a legal obligation, legitimate interest and explicit consent.
6. Your Rights under KVKK Article 11
As a data subject, you have the following rights under Article 11 of the KVKK:
- To learn whether your personal data is being processed
- To request information about your processed personal data
- To learn the purpose of processing and whether your personal data is used appropriately
- To learn the third parties to whom your personal data is transferred domestically or abroad
- To request correction of incomplete or inaccurate personal data
- To request erasure or destruction of your personal data
- To request notification of correction/erasure/destruction to third parties to whom data has been transferred
- To object to any result arising to your detriment from analysis through automated systems
- To claim compensation if you suffer damage due to unlawful processing
7. How to Apply
To exercise the rights stated above, you may submit your request by email to kvkk@sahbaz.com.tr or in writing to the postal address above. Your application must clearly state information identifying you and the nature of your request. Applications will be concluded within 30 days at the latest pursuant to Article 13 of the KVKK.